Privacy Policy

SURF LOCAL, Inc. Privacy Notice

SURF LOCAL, Inc. (“Company,” “we,” “us”), including our corporate affiliates and subsidiaries, respect your privacy and understand that you care about your personal data and how it is used. We value your trust in sharing your personal data with us and are dedicated to protecting your privacy, as further described in this Privacy Notice.

Scope

This Privacy Notice applies to personal data of both consumers and professionals collected by the Company, through the Company’s family of websites, mobile apps, mobile-optimized websites and other applications and/or electronic media (collectively, the “Services”). This includes, but is not limited to the following website: . Except as otherwise indicated, professionals, consumers and other persons using the Services are individually and collectively referred to as “you.” This Privacy Notice applies to all users, regardless of whether they are located within the United States of America or abroad. If you are located in a different country or in select states within the United States, certain special laws and regulations may apply to you, which are discussed within this Privacy Notice.
This Privacy Notice describes in detail the types of data we collect about you; how we use your data (the purposes for processing your data) and with whom we share it; the choices and rights you have with regard to your data; how we protect your data; and how you can contact us about our privacy practices.
Most of the Services are intended for a general audience, and are not targeted to children under 18. In addition, please review our Terms of Use, which govern your use of the Services.

Data We Collect and Obtain

We obtain personal data about you from a variety of sources. This includes data you provide to us directly, data we obtain from other sources, and data we gather through automated means. We collect personal information that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities using the Services, or otherwise when you contact us. We will refresh or update all data on at least a monthly basis, especially for third-party data sources.

Data you provide to the Services. When you register for or participate in certain Services, seek access to certain content or features, or directly correspond with us, we may collect certain types of data from you, such as:

Contact information (such as name, postal address, email address and telephone and/or mobile numbers);
Username and password when you register through our Services;
Your social security number or payment information, when needed to facilitate certain transactions, which may be considered sensitive data under certain US laws;
Usage data, including browsing habits, preferences, and transaction history;
Location data, including GPS and IP-based location for tailored services;
User-provided data, including responses to platform-specific questions for personalized recommendations.
Reviews, comments, and/or surveys;
Contact preferences;
Contact or authentication data;
Debit/credit card numbers;
Residential property ownership data; and
Other personal data you may provide to us.

If you are a professional, we may also ask for additional personal data, such as relevant professional licensing numbers, an MLS ID#, or NAR Member ID.

Data obtained from other sources. We may obtain personal data about you in connection with the Services from publicly and commercially available sources and from our affiliates and/or business partners, (such as advertising networks and social networking services) including:

Demographic data (such as gender, age range, educational level, household income range, number of children in household, ethnicity to the extent permitted);
Purchasing data, including information about advertisements you have seen or acted upon and information about your interaction with advertisers’ products and services;
Occupational data (such as profession, position, title, industry; and business address); and
If you log in with a third-party account with the Services (e.g., Google), we may obtain personal data about you, such as your user ID and/or user name and other personal data you have permitted those services to share with us.

Data Collected by Automated Means Through Our Services. We also gather by automated means (such as cookies, web beacons, web server logs, JavaScript and other similar technologies) certain data through our Services, including the following:

Your Internet Protocol (IP) address;
Device data, including unique identifiers and connection data, including mobile device advertising IDs (e.g., Apple’s IDFA or Google’s AAID) and the means of internet connection (e.g., WiFi connection, ISP) that can identify the physical location of such devices, in accordance with applicable law;
Your device type and settings, software used, browser type and operating system;
Websites or other services you visited before and after using the Services (referring URL);
Web pages and advertisements you view and links you click on within, and what search queries you may have run on, the Services (clickstream);
Viewing behavior, including the content you view, how long you view content, the quality of the service you receive, and advertisements you have been shown or interacted with;
Dates and times you access or use the Services;
Location data, including the city, state and zip code associated with your IP Address, data derived through WiFi triangulation, and precise location data from GPS-based functionality on your mobile apps, with your consent;
Your phone number and mobile carrier details in connection with our websites and mobile apps. We also may request access or permission to certain features from your mobile device, including your mobile device’s calendar, camera, microphone, reminders, text messages, social media accounts, and other features. If you wish to change our access and permissions, you may do so in your device’s settings.
We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and system configuration information.
We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: financial data; credit worthiness data; social security number; passport; and driver license. We do not sell your sensitive information, and we do not process or otherwise share sensitive information for the purpose of targeted advertising. Some of the measures we may elect to utilize in order to protect sensitive information include: data encryption; strong authentication methods including multi-factor authentication; limiting permissions to only necessary access; regular security updates; biometric authentication where applicable; data backups; educating users about data security practices; and ensuring that only authorized users can access sensitive information through proper authorization controls.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

How We Use the Data We Obtain

We, or service providers acting on our behalf, may use the personal data collected from and about you to:

Provide our products and services, including authorizing a purchase, or completing a transaction that you requested;
Create and manage online accounts;
Send promotional materials and alerts regarding available offers and other communications;
Communicate about, and administer participation in, special events, promotions, programs, offers, surveys, contests and market research;
Respond to inquiries from you and other third-parties, including inquiries from law enforcement agencies;
Anonymize or de-identify personal data to provide third parties with aggregated data reports showing anonymized data and other non-personal data;
Provide technical support;
Generate suggestions about the type of content you may enjoy;
Supplement your personal data collected directly from you and/or from automated means with additional data from publicly and commercially available sources, and/or data from our affiliates and business partners;
Associate your browser and/or device with other browsers or devices you use for the purpose of providing relevant and easier access to content, advertising across browsers and devices, and other operational/business purposes;
Operate, evaluate and improve our business (including developing, enhancing, analyzing and improving our Services; managing our communications; reviewing and processing employment applications, performing data and statistical analytics; and performing accounting, auditing and other internal functions);
Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our terms of service and other policies;
Fulfill and manage your orders and payments made through the Services;
Better understand how our Services are being used so we can improve them;
Save or protect an individual’s vital interest, such as to prevent harm;
In other ways for which we provide specific notice at the time of collection;
We, as well as our third-party service providers, may obtain data about your online activities to provide you with advertising about products and services tailored to your individual interests. We and our third-party service providers also may obtain data for this purpose from third-party websites and apps. We use third parties (including third-party ad servers) to serve ads on our Services. We engage third-party advertising networks to help us target our messaging to visitors through interest-based and contextual means.
Through these ad networks, we can track your online activities (such as your visits to websites and your use of apps that serve our advertisements, including the pages or ads your view and actions you take on those sites or apps) over time and across third-party websites and apps by obtaining personal data through automated means, as described above. This data collection takes place both on our sites, apps and emails and on third-party websites and apps that participate in these ad networks. The networks use this personal data to show you advertisements on our Services or other third-party websites and apps that may be tailored to your individual interests. This data also helps us track the effectiveness of our marketing efforts. To the extent required by applicable law, we will obtain your consent before using your data for interest-based advertising. For more information on how to manage your preferences, visit our Cookie Notice.

Children’s Personal Data

Our Services are not provided to minors (i.e., persons under the age of 18). We elect to provide services only to persons 18 years of age or older, including any use of the Services. If we discover, or if you inform us, that an individual under 18 has provided us with personal information, we will close the account and delete that individual’s personal information as required to achieve full compliance with applicable law, including the Children’s Online Privacy Protection Act and the age of consent provisions set forth in the General Data Protection Regulation. We may, where permitted by law, retain certain information internally for purposes described in this Privacy Notice.
Our websites and online services are not directed to, and we do not intend to or knowingly collect or solicit personal data from children under the age of 18. If you are under the age of 18, please do not use our websites or online services or otherwise provide us with any personal data either directly or by other means. If a child under the age of 18 has provided personal data to us, we encourage the child’s parent or guardian to contact us as described below to request that we remove the personal data from our systems. If we learn that any personal data we collect has been provided by a child under the age of 18, we will promptly delete that personal data.

Data We Share

We share your personal data with:

Our subsidiaries and affiliated businesses. We share the collected and obtained personal data described in this notice with our subsidiaries and affiliated businesses, each of which use your personal data consistent with this Privacy Notice. Those businesses may also use your personal data for each of their own purposes, including marketing purposes. We endeavor to use the same encryption protocols with our affiliates as direct date handling
With our Vendors, Consultants, and Other Third-Party Service Providers. We share some or all of your personal data identified above, as necessary for the specific services, with our service providers who perform services on our behalf, including mortgage brokers, title companies, real estate professionals, movers, and home services. However, we conduct due diligence with respect to all of our third-party service providers and implement security controls in order to decrease any risk of any improper dissemination of any personal information.
With our Clients or Business Partners. We share some of your personal data with our third-party clients or business partners, such as realtors, landlords, property owners and other professionals to facilitate your transactions, other third parties for their own commercial or marketing purposes, such as to serve targeted advertisements, and other advertising partners for personalized marketing purposes.
For Legal Requirements and Proceedings. We may disclose your personal data to law enforcement authorities or other government officials if we are required to do so to comply with subpoenas, court orders, legal process or other law enforcement or other government measures, and to comply with other legal obligations as required by law and to protect our rights. We may also disclose data if we believe disclosure is necessary or appropriate in connection with an investigation of suspected or actual fraudulent or illegal activity. In each such case, we will only share the personal data requested and otherwise necessary. If required, we will notify you if your data is shared for legal proceedings.
To Protect our Services and Users. We may disclose your personal data to protect and defend the rights, interests and safety of the Services, our subsidiaries and affiliates, and their employees, contractors and agents; and to protect the security and safety of our users of the Services, including when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss.
For Business Transfers. In the event of a proposed or completed sale or transfer of all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation), we may share any or all of the personal data we collected or obtained of you with the acquiring business. If required, we will notify you if your data is shared for business transfers.
With Your Consent. We may share your data with select third-party business partners with your consent, including video content and social networking services, so they can send you promotions, ads or offers about their services or products that you may be interested in. We also may give you the option to receive communications from one of our advertising partners, such as when we offer a joint promotion with that third-party advertiser. If you choose to opt in to receiving communications from that third-party advertiser by providing your explicit consent, the third-party advertiser will manage your personal data pursuant to their own privacy policy.
Third-party Partners to Provide Co-Branded Products and Services. For information, features, products and services marketed or offered to you jointly or on a coordinated basis by us and a third party, we may share data about you with, or data may be gathered independently by, the third party. In these situations, we will be free to use such data to facilitate such features, products and services (or information about them) being made available to you and as otherwise outlined in this Privacy Notice and you understand the third party may use the data in different ways. When information, features, products or services are marketed or offered jointly or in coordination with a third party, a portion of the Services often will be “co-branded” in such cases, will display the third party’s logo and/or name (whether or not along with our own), will describe or reference the relationship between us and the third party or will be set up so that you can contact or be linked to the third party or its website to initiate, complete or learn more about the transaction. Please be aware that each company we do business with (including professionals) has its own policies regarding its use, sharing and protection of data about you and that such policies may differ from those outlined in this Privacy Notice. We also conduct due diligence with respect to all of our third-party service providers and implement security controls in order to decrease any risk of any improper dissemination of any personal information.
De-identified Data . When the data collected from or about you is not defined as personal data under applicable law, we may share such non-personal, de-identified data or aggregated data with third parties at our discretion.

The categories of third parties we may share personal information with include: cloud computing services; communications and collaboration tools; data analytics services; data storage service providers; finance and accounting tools; order fulfillment service providers; payment processors; performance monitoring tools; product engineering and design tools; retargeting platforms; sales and marketing tools; social networks; testing tools; user account registration and authentication services; website hosting service providers; AI platforms; and affiliate marketing programs.

Your Choices and Rights

We offer you certain choices and you also may have certain rights in connection with the personal data we collect about you.

Your Choices

You can choose to use the Services without providing any data about yourself to us directly, but some data may be collected automatically or be requested by us so that you can take advantage of certain features on our Services.

To ask us to remove your data from our marketing mailing lists, please contact us as outlined in the How to Contact Us Section below. You also can unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails. Even if you unsubscribe from our marketing communications, we may still need to send you communications relating to your use of our Services, such as service announcements where you are using our Services.
You also have choices about whether cookies and other similar technologies are placed on your computer or mobile device. For more information, visit our Cookie Notice.
We may use third-party analytics services on our Services, such as Google Analytics. The analytics providers that administer these services use technologies such as cookies, web beacons and similar technologies to help us analyze your use of the Services, as further described in our Cookie Notice. To learn more about how to opt out of these analytics services, please visit the link below:

Google Analytics: https://tools.google.com/dlpage/gaoptout

You may also choose to opt out of use of your data that we or our third-party service providers collect about your activities to provide you with tailored advertising about products and services of interest to you. We and our third-party service providers also may obtain information for this purpose from third-party websites or apps.

Your Rights

Subject to applicable law, you may have certain rights to access, review, update, correct inaccuracies in, and/or port your personal data in our custody and control by emailing or writing to us at How to Contact Us below. For security purposes, we may need to verify your identity – in part by requesting certain information from you — when you request to exercise your data privacy rights. For instance, you may need to provide your name and email address. For certain types of requests, we may also need to ask you for additional information to verify your identity.
Once we have verified your identity, we will respond to your request as appropriate. As a user, you will have the right to request access to your data, request corrections or deletions, and opt out of data sharing for marketing purposes.
The right to access and correction. You may have the right to access, correct and update your personal data at any time. The right to deletion. Under certain circumstances, you may have the right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with applicable legal requirements. If the personal data is no longer needed for any purposes that justify its retention and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it. Certain data may be exempt from such requests under applicable law. We may need certain types of data so that we can provide our Services to you. If you ask us to delete it, you may no longer be able to access or use our Services.
The right to data portability. Under applicable laws, in addition to the general right of access described above, you may have, subject to certain exceptions, the right to (i) receive a copy of your personal data in a structured, commonly used and machine-readable format, (ii) transmit the data to another business or data controller, and (iii) depending on the circumstances, have us perform that transmission.
We will always attempt to respond to any of your data-related requests within a reasonable amount of time. If you believe we are not responding in a timely fashion, please contact us and let us know how we can serve you better. We try to be as efficient as possible with respect to our response time.

Compliance

We comply with major date protection laws, including the California Consumer Privacy Act and the General Data Protection Regulation, where applicable to users outside of the United States.

California Privacy Rights

Additional Notice to California Residents
We collect certain personal information which falls into the following categories of personal information according to the California Consumer Privacy Act:

Identifiers;
Categories of Personal Information described in California Civil Code § 1798.80(e)
Characteristics of protected classifications under state or federal law;
Commercial information;
Audio and visual information;
Internet or other electronic network activity information;
Geolocation data;
Professional or employment-related information;
Inferences drawn from other Personal Information (e.g., profile reflecting your preferences, characteristics, and behavior); and
Sensitive personal information, including: precise geolocation, biometric information, login credentials (username and password), and the content of messages sent through the Services.

We also collect personal information from the following categories of sources:

Directly and indirectly from you;
Other customers of ours;
Service providers, including data analytics providers;
Third parties, including advertising services and social media networks;
Consumer reporting agencies;
Companies with public websites; and
Government entities

If you are a resident of California, you have the right to: (1) request that we disclose what personal information we collect, use, disclose, and sell; (2) request deletion of personal information, subject to certain exceptions; (3) request that we correct inaccurate or incomplete personal information; (4) opt-out of the sale of personal information; (5) opt-out of the “sharing,” or disclosing personal information for the purposes of cross-context behavioral advertising, and (6) not receive discriminatory treatment by us for exercising these rights.

Requests to Know

You have the right to request that we disclose the following information:

Specific pieces of personal information we have collected about you;
Categories of personal information we have collected about you, disclosed about you for a business purpose, or sold;
Categories of sources from which the personal information is collected;
Categories of third parties with whom we share or to whom we sell personal information; and
The business or commercial purpose for collecting, selling, and sharing personal information.

Opt-Out of the Sale or Sharing of Personal Information
You have the right to opt-out of the sale of your personal information. To make such a request, please contact us as outlined in the How to Contact Us section below.
We do not have actual knowledge that we sell or share the Personal Information of consumers under the age of 16.
We do not use or disclose sensitive personal information for purposes other than those specified in Cal. Civ Code § 1798.121.
“Shine the Light” Request California residents may also have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us.

Other US States Privacy Rights

If you are a resident of certain U.S. States, you may have some or all of the following rights. Specifically, these states include Nevada, Virginia, Colorado, Connecticut, Utah, and Iowa. These rights are based on verifiable residency status, and we reserve the right to honor your request to exercise these rights based on your residency. You may have the right to request the following: (1) that we disclose and provide a copy of what personal information we collect, use, disclose, and sell; (2) that we delete your personal information, subject to certain exceptions; (3) that we correct inaccurate or incomplete personal information; (4) opt-out of the sale of personal information; (5) opt-out of targeted advertising; (6) opt out of profiling in furtherance of decisions that produce legal or similarly significant effects about you, and (7) not receive discriminatory treatment by us for exercising these rights. To make such a request, please contact us.
We will also update this Privacy Notice from time to time in order to keep your full apprised of any new or amended state or regional privacy laws for the above-referenced U.S. States in order to ensure continued compliance.

Information for Visitors from Canada

We may use service providers located outside of Canada, including, without limitation, in the United States of America, to process personal information, and may transfer your personal information to such service providers for this purpose. When your personal information is processed outside of Canada, it will be subject to the laws of the countries where the information is processed and may be accessible to law enforcement and national security authorities of those countries in accordance with their laws.
You may contact us to obtain information about our policies and practices regarding the use of service providers located outside of Canada.
If you live in Canada, in addition to the other rights you may have hereunder, you may have the right to (1) request access to, review and to correct inaccuracies or omissions in your personal information; (2) to withdraw consent for collection, use or disclosure of, or to request deletion of, your personal information (provided that, if you do so, we may no longer be able to provide services to you that rely on such personal information); (3) to ask questions about our policies and practices, and to lodge complaints about our compliance with them with us or with regulatory authorities; and (4) for Quebec residents, to request an electronic copy of the personal information you have provided to us in a structured and commonly used technological format. To make such a request, please contact us.

Additional Notice to European Economic Area (EEA) and United Kingdom Residents

Where we need to collect personal information by law or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but will notify you first.
We rely on the following lawful bases to process your personal information for these non-exhaustive purposes:
Consent
We may obtain your consent to process your personal information in certain circumstances, which may include when we send you relevant marketing, you elect to receive information from us, or you contact us to register an interest in our Services or company. We may also rely upon our legitimate interest in developing our business as a basis for sending you marketing information and information about our Services (see below).
Performance of a Contract
We rely on this lawful processing ground when we process your personal information to perform a contract which we have with you, or when we take steps in anticipation of entering into a contract with you, for example in connection within the provision of our Services to you and the management of our relationships with third parties.
Compliance with a Legal Obligation
We rely on this lawful processing ground when we process your personal information to meet legal and regulatory obligations which apply to us.
Legitimate Interests
We rely on this lawful processing ground when we process your personal information to provide our Services, to respond to specific requests, to manage our business operations, to manage our relationships with you and with third parties in connection with our business, and when we provide you with marketing information or other information in relation to our Services which we believe may interest you.
If you wish to have more information regarding the legitimate interests assessments we have conducted in order to reach these conclusions, please  contact us.
If you live in the EEA or United Kingdom, we may transfer personal information to countries for which adequacy decisions have been issued, use contractual protections for the transfer of personal information to third parties, such as an intra-company agreement or the European Commission’s Standard Contractual Clauses or their equivalent under applicable law.
You may contact us to obtain a copy of the safeguards we use to transfer Personal Information outside of the EEA or United Kingdom.
If you live in the EEA or United Kingdom, you may have the right to (1) request access to, rectification, or erasure of your personal information or restrict the processing of your personal information; (2) object to processing; (3) data portability (receive and transfer your personal information); (4) lodge a complaint with a supervisory authority; and, (5) where processing of your personal information is based on consent, withdraw your consent at any time without affecting the lawfulness of the processing of personal information that occurred before you withdraw consent.
For requests related to erasure, restriction of processing, termination of consent to processing, or objection to processing, all further user data collection will stop once a request is verified.
To make such a request please contact us.

Proprietary Rights and Trademarks.

SURF LOCAL is committed to providing you a unique, safe, and professional experience via our Platform. Our experience, appearance, and ideas that we use have been gained through hard work and thus are unique to SURF LOCAL. The integrity of the Platform depends on the unique and versatile tool set we provide to prospective home buyers or sellers in Florida. Therefore, any unlawful distribution, redistribution, or use of all material contained within our Platform is strictly prohibited. “All materials” includes textual content, graphs, pictures, images, drawings and sketches, videos, as well as the overall website design and structure. Everything listed here is the unique licensed property of SURF LOCAL. Unlawful use of our content includes but is not limited to display, alteration, transmission, publication, or reproduction of any of the aforementioned materials. In addition, you shall not be permitted to link to our website from any other site, personal or otherwise, without explicit written consent from Surf Local. All legal claims made here are protected and sanctionedby United States Copyright Law; breach of said laws shall be pursued to the fullest extent necessary for ramification. All materials on the Platform (as well as its organization and layout) are owned by SURF LOCAL or its suppliers and all rights are reserved. No reproduction, distribution, or transmission of the copyrighted materials at this site is permitted without the written permission of Surf Local and its suppliers. Further, all of the trademarks, logos, and service marks (collectively “Trademarks”) displayed on the Platform are registered or unregistered trademarks of SURF LOCAL or of third parties who have authorized their use by SURF LOCAL. Nothing contained on the Platform should be construed as granting by implication, estoppel, or otherwise any license or right to use any Trademark displayed on the Platform without the written permission of SURF LOCAL or owner of the Trademarks. Your misuse of the Trademarks or any other content displayed on the Platform except as provided for in this agreement is strictly prohibited and may be subject to prosecution.

Artificial Intelligence and Data Parsing.

We use artificial intelligence (“AI”) to parse data and advertise to users/consumers. Our AI algorithms aim to enhance your experience on the Platform, making your interactions more successful and improving introductions to third-party advertisers. While SURF LOCAL employs advanced AI algorithms to enhance user experience, it makes no guarantees regarding the performance or outcomes of AI-driven interactions. Users are advised to verify AI-generated recommendations independently.

Contact by SURF LOCAL and Third Parties.

SURF LOCAL or any third-party advertisers or realtors may contact you directly through our Platform, our software systems, or outside such systems when you provide your contact information or give permission to receive your contact information.

User Reviews and Comments.

Any reviews or comments posted by users on our Platform may be used by SURF LOCAL for promotional and other purposes. By posting, you grant us the right to use, transmit, and display such content without any compensation to you. Users are solely responsible for any content they post on the Platform. Surf Local reserves the right to remove or edit any content that violates its policies or is deemed inappropriate.

Links to Third-Party Websites.

Our Platform may contain hyperlinks to websites operated by parties other than SURF LOCAL or its suppliers. Such hyperlinks are provided for your reference only. Neither Surf Local nor its suppliers control such websites and are not responsible for their contents. SURF LOCAL and its suppliers’ inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators, and you access and use such sites, including information, material, products, and services therein, solely at your own risk. Furthermore, because our privacy policy is applicable only when you are on our Platform, once linked to another website you must read that site’s privacy policy before disclosing any personal information. SURF LOCAL disclaims all liability for any damages that may arise from accessing third-party websites. Users should review the privacy policies of these websites before providing any personal information.

Confidentiality of User Credentials.

Users are responsible for maintaining the confidentiality of their usernames and passwords. SURF LOCAL is not responsible for anyloss or damage arising from unauthorized use of your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Communications on the Platform; Termination of Use.

Although SURF LOCAL may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like which may appear from time to time on the Platform, we are under no obligation to do so and we assume no responsibility or liability arising from the content of any such communications nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such communications on the Platform. You are prohibited from posting or transmitting any inaccurate, unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. SURF LOCAL will fully cooperate with any law enforcement authorities or court order requesting or directing SURF LOCAL to disclose the identity of anyone posting any such information or materials. Moreover, if we determine that you are using the Platform or any data inappropriately, we reserve the right to terminate your use of the Platform without notice. You agree that SURF LOCAL is indemnified from any legal action that you may subsequently take against us as a result of this termination.

Opt-Out Policy.

You may opt out of data sharing at any time. Any information shared prior to opting out will remain available for use by SURF LOCAL but no new information will be shared post opt-out. Opting out does not affect the legality or binding nature of previously agreed terms.

No Advice or Licensure.

SURF LOCAL does not offer real estate advice and is not a licensed real estate entity. We are not responsible for any actions or services provided by third-party vendors or agents introduced via our Platform. The content on our Platform is for informational purposes only and should not be construed as professional advice.

Changes to Platform.

SURF LOCAL and its suppliers may make improvements or changes to the information, services, products, and other materials on the Platform or terminate this Platform at any time without notice. SURF LOCAL may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly, you agree to review the agreement periodically, and your continued access or use of this site shall be deemed your acceptance of the modified agreement. It is your responsibility to review the contents of this agreement periodically for any updates or changes.

Viruses; Destruction of the Platform.

You agree not to upload, post, e-mail, or otherwise send or transmit any material that contains software viruses or any other computer code, files, or programs intended to or which do interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment including the Platform. You also agree not to interfere with the servers or networks connected to the Platform or to disobey any requirements, procedures, policies, or regulations of networks connected to the Platform. Any attempt by a user to deliberately damage the Platform or to undermine the operation of any of its aspects or components constitutes a violation of criminal and civil laws.

Terminating the Platform.

SURF LOCAL retains the right at any time to discontinue, modify, or temporarily or permanently terminate the Platform with or without notifying you. If we discontinue, modify, or terminate the Platform in whole or in part, or if the Platform or any information contained therein becomes unavailable or is lost for any reason, we will not be liable to you or any third party for such discontinuance, modification, termination, or unavailability.

Disclaimer of Warranties and Limitation of Liability.

You use this Platform at your own risk. If your use of the Platform or the materials therein results in the need for servicing or replacing property, material, equipment, or data, neither SURF LOCAL nor its suppliers shall be responsible for those costs. The information, software, products, and services published on the Platform may include inaccuracies or typographical errors. Changes are periodically added to the information herein. SURF LOCAL and/or its respective suppliers may make improvements and/or changes to the Platform at any time without notice. Further, all information, products, and services are provided “as is” without warranty of any kind. In no event shall SURF LOCAL and/or its suppliers be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Platform or with the delay or inability to use this website or for any information, products, and services obtained through the Platform or otherwise arising out of the use of the Platform, whether based on contract, tort, strict liability, or otherwise, even if SURF LOCAL or any of its suppliers has been advised of the possibility of damages.

Indemnification.

You agree to indemnify and hold harmless SURF LOCAL, its suppliers, its affiliates, and their respective managers, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your access to or use of the Platform, violation of these terms, or infringement by you or any third party using your account of any intellectual property or other right of any person or entity. This indemnification clause covers not only direct claims but also any claims resulting from third-party actions related to user activities on the Platform.

Accessibility Statement and Disclaimer.

SURF LOCAL strives to ensure that its services are accessible to people with disabilities. We have invested a significant amount of resources to help ensure that our Platform is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence. We strive to conform to the guidelines of the Web Content Accessibility Guidelines (WCAG) 2.1 as set forth by the World Wide Web Consortium. However, we do not guarantee that our Platform will be accessible to all users. Despite our efforts to make all pages and content on the Platform fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution. We are not responsible for any accessibility issues that may arise and will not be liable for any damages resulting from the inability to access our content. If you are experiencing difficulty with any content on the Platform or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Document Storage and Security.

You will have a place to save your documents related to real estate services provided or in connection with any real estate service expedited by our Platform. We will set up necessary guardrails to protect the privacy of the information. However, we are not responsible for any damages incurred as a result of the nefarious dissemination or cyberattack incurred because of malicious acts. We disclaim all liability for any loss, theft, or unauthorized access to your documents.

Privacy

We respect your right to online privacy. When you register as a member of the Platform or otherwise provide any personal information to us online, that information will only be used in conjunction with providing you with enhanced services related to the Platform. It will never be sold or shared with any third party unless it is an affiliate and/or a supplier or partner of SURF LOCAL and only in the event that such information provided by the third party will enhance and/or assist in your real estate buying or selling experience. We may, for instance, contact you to offer assistance, provide information, or otherwise help with your real estate search or sale. We may also provide you with enhanced services such as an e-newsletter or instant alerts when homes that match your search criteria come on the market. Like most sites on the Internet, we also collect anonymous data on how our visitors use our Platform. This data reflects site usage patterns gathered during thousands of customer visits each month and does not contain any personally identifying information whatsoever. We reserve the right to share this anonymous data, provide log files, and other databases of user information to third parties for analysis and to use this information to better understand client traffic and improve our online services. SURF LOCAL may from time to time make changes to this policy. We recommend that visitors to the Platform re-visit this privacy policy on occasion to learn of new privacy practices and changes to our policy.

Artificial Intelligence

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, “AI Products”), which may include predictive analytics, search, etc. These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
We provide the AI Products through third-party service providers (“AI Service Providers”), including Amazon Web Services (AWS) AI and Open AI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with an processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products are designed for the following functions: AI bots; AI predictive analytics; AI search; Machine learning models; Image analysis; and AI applications. We will always attempt to ensure that our dataset represents the real-world environment as it is crucial for training successful AI models. Specific factors such as location, distance, size, and orientation of objects in the dataset must align with the real-world scenario to enhance the ability to generalize and produce accurate predictions. This will also better protect user data from being used inappropriately.
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data’s safety.

How We Protect Personal Data

We maintain administrative, technical and physical safeguards designed to protect the personal data we have about you against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no data transmission or storage, or use of the Internet, can be guaranteed to be 100% secure. Some of the measures we may elect to utilize in order to protect sensitive information include: data encryption; strong authentication methods including multi-factor authentication; limiting permissions to only necessary access; regular security updates; biometric authentication where applicable; data backups; educating users about data security practices; and ensuring that only authorized users can access sensitive information through proper authorization controls.
When we implement third-party integrations like social media logins, we may use protocols to securely access and limit your data from the social media platform, allowing you to log in with your existing credentials while giving you control over which information is shared with our Services and app, thus protecting privacy by not storing sensitive user data directly within the app itself; however, it is crucial for you to carefully review the permissions requested by the app to understand exactly what information is being accessed.
The Services are hosted in and managed from the United States. We may transfer the personal data we collect about you to another country, which may not be deemed to have the same data protection laws as the country in which you initially provided the data. Applicable laws in the United States and/or other countries may allow the courts, law enforcement and national security authorities to access your personal data when in such country.
If you are a user located outside the United States or the country to which your data may be transferred, you understand (and, as permitted under applicable law, consent to) having any personal data processed in the United States and/or such country. When we transfer your data, we will protect that data as described in this Privacy Notice.

Links to Third-Party Sites, Apps and Services

For your convenience and information, our Services may provide links to third-party sites, apps and services that may be operated by companies not affiliated with us. These companies may have their own privacy notices or policies, which we strongly suggest you review. These third-party links may also require separate permissions for user data. We are not responsible for the privacy practices of any non-Company sites, apps or services.

Changes to Our Privacy Notice

From time to time, we may change our Privacy Notice to reflect changes to our privacy practices and Services. If we modify the Privacy Notice, we will update the “Last Modified Date” and the changes will be effective as of the date we post such Notice. For material changes (such as data sharing scope and use of sensitive information or data), we will notify you as soon as possible following such changes by posting a prominent notice on our Services indicating at the top of the Privacy Notice when it was most recently updated or by other appropriate means, such as email through the email address you most recently provided to us. We may also elect to notify you of updates via email from time to time.

How to Contact Us

If you have any questions or comments about this Privacy Notice or the manner in which we or our service providers treat your personal data, would like to exercise your choices, or would like us to update information we have about you or your preferences, please contact us during our normal business hours of 9:00 AM to 6:00 PM eastern standard time from Monday through Friday as follows:

SURF LOCAL, Inc.
Suite B12, PMB 304 3013, Yamato Rd
Boca Raton, FL 33434
Email: support@surflocalx.com
+1 754-247-6675